FAQ

Payment and Shipping

All orders are processed within one business day. Orders placed after 3 PM EST, Monday through Friday, will be shipped the next business day. Orders placed on weekends or holidays will be shipped the next business day.

 

Please allow 4-7 business days for delivery.

 

Please allow 7-10 business days to ensure Christmas Day delivery.

 

Wild Horses Run Free, LLC is not responisble for lost or stolen packages.

 

 

Returns & Refunds



Wild Horses Run Free accepts returns of unused items within 14 days from the date of shipment; with the exception of sale items. All items must be unworn, in it's original packaging, and must include all attached tags.

 

You'll need your invoice or a printed email confirmation.

 

Shipping cost for returned or exchanged items will be paid by the customer. Please use a trusted carrier and include tracking and insurance.

Wild Horses Run Free is not responsible for lost, stolen, or damaged packages that have been returned or exchanged. In case of a defective or damaged product upon customer receipt, Wild Horses Run Free will incur the cost of the returned item only.

 

Wild Horses Run Free can not accept returns or exchanges for goods purchased from other retailers or websites.

 

Sale items are considered Final Sale and can not be returned or exchanged.

 

Refunds will be credited to the original credit card that was used to make the purchase minus the shipping fees. We are only able to accept merchandise purchased from the Wild Horses Run Free website.

Return packages must be shipped prepaid through a traceable method such as UPS, Fedex or Insured Parcel Post and those shipping costs are non-refundable.

Please note that we only offer size/color exchanges. If the chosen substitute size/color is not in stock, we will contact you to confirm a refund. For alternative items, a new order must be placed.

Please send returns and exchanges to:

Wild Horses Run Free
Re: Returns Department
102-10 66th Rd. #7E
Forest Hills, NY 11375

Wild Horses Run Free  reserves the right to refuse the return/exchange or any merchandise that does not meet the above requirements.

For any additional questions about returns/exchanges please email by clicking here

 

 

How do I care for my items?



Hats- Spot Clean Only. 

 

Scarves- Please see individual scarves for care per product.

 

 

What are my payment options?



We accept Mastercard, Visa, American Express, Discover, and PayPal.

 

 

How do I contact Wild Horses Run Free?

 

You may contact Wild Horses Run Free by clicking here

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